Privacy Policy

Our Commitment to Your Privacy

At broadbandline.online, we are committed to protecting your privacy and ensuring the security of your personal information. As an independent broadband advisory and referral service assisting customers with Community Fibre options, this Privacy Policy outlines how we collect, process, and safeguard your data when you visit our website or call our support line.

Information We Collect

• Personal contact information provided voluntarily (such as your name, telephone number, and address/postcode to verify Community Fibre availability).
• Details of inquiries made via our hotline (033 0133 5226) or email support.
• Technical usage data (such as IP addresses, device types, browser information, and referral sources).

How We Use Your Information

• To provide customer support, verify gigabit broadband availability, and offer package recommendations.
• To facilitate referrals directly to Community Fibre for order fulfillment upon your request.
• To measure digital advertising performance and optimize site performance.
• To ensure network security and comply with legal or regulatory obligations.

Cookies & Google Ads Conversion Tracking

We use analytics and tracking scripts, including Google Ads conversion tracking (`gtag_report_conversion`), to analyze user interaction and measure advertising efficiency:

• Call Conversion Events: Clicking our hotline links triggers conversion reporting to evaluate ad effectiveness.
• Managing Cookies: You can choose to disable cookies through your browser settings at any time without affecting your ability to browse basic site content.

Data Security & Rights

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. Under UK GDPR, you retain the right to request access to, correction of, or erasure of any personal records held by our advisory desk.